THORNVELLA APPAREL
Shipping & Production
Every Thornvella item is made to order. The time between placing your order and receiving it has two parts: production and delivery after dispatch. All timeframes below are estimates in business days and exclude weekends and public holidays.
All items are print on demand, so they need time to be produced before they are shipped. Products are produced and shipped from different locations, and not every item will be available from a location near you. Each item listing states where it ships from; please review this before ordering.
Crop tees, festival crop tops and crop tanks — shipping origins
Crop tees are produced and shipped from Australia for orders delivered to Australia and New Zealand, and from the United States for other destinations. Festival crop tops and crop tanks are produced and shipped from the US only, including orders delivered to Australia, New Zealand and Europe. Please allow for production first, followed by delivery. For internationally shipped orders, international transit time is additional. Use the product-specific or checkout estimate where provided.
Hoodies — US and Australia
Hoodies are fulfilled through US and Australian print partners. The Australian partner serves Australia and, where available, New Zealand. Hoodie orders for other destinations are fulfilled by the US print partner. Please check the shipping origin on each item listing before ordering.
Approximate timings for hoodies and cropped styles
These are broad standard-shipping planning ranges, based on published production and delivery guidance. All figures are in business days. Individual products, print partners and destinations may vary; use any product-specific or checkout estimate where provided.
US-shipped crop tees, crop tanks and hoodies
Production: usually 2–7 business days before dispatch. Delivery time is additional.
| Delivery destination | After dispatch | Estimated total including production |
|---|---|---|
| United States — standard domestic delivery | 2–5 business days | 4–12 business days |
| Australia and New Zealand | 10–30 business days | 12–37 business days |
| European Union and United Kingdom | 10–30 business days | 12–37 business days |
| Canada and other supported international destinations | 10–30 business days | 12–37 business days |
These international ranges apply to supported destinations available at checkout. Customs, remote addresses and carrier delays can add time. Alaska, Hawaii, Puerto Rico and some US territories may also take longer.
Hoodies printed and shipped from Australia
Production: allow approximately 3–5 business days before dispatch.
| Delivery destination | After dispatch | Estimated total including production |
|---|---|---|
| Australia — when sent with Australia Post Parcel Post | Approximately 2–6 business days | Approximately 5–11 business days |
| New Zealand — where Australian fulfilment is available | Allow approximately 10–30 business days | Allow approximately 13–35 business days |
The Australian domestic estimate is a carrier-based guide for Australia Post; another carrier or a regional or remote address may take longer. The New Zealand range is a broad international planning allowance. For hoodies fulfilled by the US partner, use the US-shipped table above. Australian fulfilment is also available for crop tees delivered to Australia and New Zealand; use the product-specific or checkout estimate. Festival crop tops and crop tanks remain US-only and use the US-shipped estimates above.
The T-shirt estimates below apply to standard T-shirts and do not apply to hoodies, tank crops or tee crops.
Australia — T-shirts
Australian T-shirt orders are made and shipped locally in Brisbane, Australia.
- Production: 3–5 business days
- Tracked standard shipping: 5–8 business days after dispatch
- Estimated total for standard: 8–13 business days
New Zealand — T-shirts
New Zealand T-shirt orders are made in Brisbane, Australia, and shipped internationally.
- Production: 3–5 business days
- International delivery after dispatch: usually 10–30 business days
- Estimated total: approximately 13–35 business days
Delivery can vary by destination, carrier and customs processing.
United States — T-shirts
United States T-shirt orders are made and shipped in the United States.
- Production: 2–5 business days
- Standard delivery after dispatch: usually 2–5 business days
- Estimated total: approximately 4–10 business days
Orders to Alaska, Hawaii, Puerto Rico and some US territories can take around 7–12 business days in transit after dispatch.
Europe — T-shirts
T-shirt orders delivered within the European Union are made and shipped within the EU. Check the product listing and checkout for the delivery estimate that applies to your order.
Rest of world — T-shirts
T-shirt orders outside Australia, New Zealand, the United States and the European Union are made and shipped from the United States.
- Production: 2–5 business days
- International delivery after dispatch: usually 10–30 business days
- Estimated total: approximately 12–35 business days
Customs checks and local carrier handovers may extend international delivery times.
Jerseys — worldwide shipping from Vietnam
Jerseys are made to order and shipped by Merchize from Vietnam. Worldwide jersey shipping is available to destinations supported by Merchize, subject to current carrier availability and local restrictions.
Merchize currently excludes Afghanistan, Iran, Somalia, Syria, Venezuela and Yemen. Some supported destinations have shipping limitations or extended delivery times. Please check Merchize’s current destination list and the delivery options available at checkout, or email info@thornvella.com if you are unsure whether your destination is supported.
- Production: 2–6 business days
- United States delivery after dispatch: usually 4–7 business days
- Estimated US total: approximately 6–13 business days
- Other destinations after dispatch: usually 7–10 business days, but up to 15 business days for some locations
- Estimated international total: commonly 9–16 business days, and occasionally up to about 21 business days
International orders, customs and import fees
For any order shipped internationally, customers are responsible for the importation of their goods into the destination country, including complying with local import rules and completing any required customs-clearance procedures.
Customers are responsible for all customs duties, import taxes, VAT/GST assessed on import, customs-clearance charges, brokerage fees, carrier handling fees and any other fees associated with importing their order. Unless expressly included and collected at checkout, these charges are not included in our product prices or shipping costs and may be payable to customs authorities or the carrier before delivery.
Please check your destination country’s import requirements and potential charges before ordering. Customs inspection and clearance may extend delivery times.
Split shipments and tracking
If your order contains products produced or shipped from different locations, it may arrive in multiple parcels. Each parcel may have its own tracking number and may arrive on a different day. Tracking is emailed as soon as each parcel is dispatched. Please check for multiple tracking numbers and review the delivery status of each parcel before contacting us about a missing item.
Possible delays
Production and delivery estimates are not guarantees. Peak periods, public holidays, severe weather, customs, address issues, stock shortages, reprints and carrier delays may add time. If an item has not received a production update after seven business days, please contact us so we can check it for you.
These estimates are based on current production and carrier information and may change.